We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
See section below for details.
Misprinted, Damaged, or Defective Items
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please send an email to email@example.com and include the following:
- Your full name
- Your order number
- What was wrong with the merch
- A picture of the issue
The return address is set by default to our printing facility. When we receive a returned shipment, an automated email notification will be sent to us.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven’t registered an account on bridgetheblue.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address won’t be available for reshipping and will be considered a donation to Bridge The Blue at your cost (without us issuing a refund).
Bridge The Blue does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returns – We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges may be offered at our expense and discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.